Information

Shuttle pick up is 40 minutes before reservation. Instructions of where to go for pickup will be in the confirmation e mail. Please arrive on time. Use Google maps and not Apple maps.

Same day reschedule will be charged per boat to move reservation.

Refunds will be given in full if cancelled 14 days in advance. Gift cards are given for anything under that time up to day before the reservation. No refunds due to weather once activity is started. Full refund, rebook or gift card will be given if we decide the weather is not safe to be on the lake and activity has not started.

No shows and same day cancellation will be charged for activity. You must book a new reservation if you miss yours. Please make sure to arrive on time.

If per chance you miss a reservation and we move it same day, there will be a $100/boat charge. Also, if the tour is moved and weather cancels it, the new reservation is not eligible for a refund.

Guests ages 5 and up are permitted on our excursions. Children must be accompanied by an adult. Expecting mothers are welcome on our tours as long as they are cleared by their medical doctors.

Pets are allowed on our Cave Rock tours. Pets larger than 35 pounds can not do the clear kayak tours, unfortunately. If your dog appears stressed, shows aggression towards humans or other dogs, or tries to get out of the kayak, then they will not be able to join the activity and you will still be charged. Please make sure they are well behaved and ready for a 90 minute activity in a small vessel.

All clear kayaks have a weight limit of 375 pounds. Single kayak weight limit is 250 pounds. If you are close to 375 with tandems, please choose single kayaks.

Water, hat, sunscreen, sunglasses, camera, snacks if needed, any personal medications if necessary. Sandals or water shoes are best, as your feet will get wet. Our guides have dry bags you may borrow to keep small personal items dry.